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InternationalRail.com is powered by our proprietary booking engine Railkey. Your personal and account information is secure on this site and you can check the validity of our security certificate issued by Thwate by clicking on the Thawte seal once you have entered our shopping basket.

We employ the latest 128-bit encryption SSL technology in all parts of our site that require any personal information.

When completing your booking, please be sure to provide your exact billing address and telephone number.

Incorrect information may cause a delay in processing your order.

We reserve the right to request additional identification by e-mail or telephone.

Where you are collecting your ticket(s) at a station, you will need to ensure that you have the credit card that was used to make the purchase and your passport for verification purposes.

If you have any questions or concerns, please contact us.

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Terms & Conditions

Essential Information about New Zealand Travelpasses

  • It is your responsibility to ensure that all necessary travel documents (e.g. passports, visas etc.) are valid and effective.
  • It is the passenger's responsibility to ensure that they comply with all visa and health requirements
  • If your pass gets lost or stolen, it cannot be re-issued or refunded. A refund may only be obtained if the pass is returned before the first date of validity

Child Fares

Special fares are available for infants and children up to 11 years of age inclusive.

  • Infant (0-1 years): free of charge (carried on adult's lap - one infant per adult)
  • Child (2-11 years): 67% of the adult fare
  • Adult (12 years and over): adult fare

Travelpass Validity

  • Travelpass-by-the-Month: These passes are valid for 1, 2 or 3 months from the first day of travel.
  • 2-in-One and 3-in-One: These passes are valid for 12 months from the first day of travel

Refunds and Ticket/Pass Changes

There is no refund on partially used, lost or stolen Passes. We strongly recommend that your travel insurance protects you against loss or theft of your rail pass. If the Pass is returned for cancellation or alteration before the first date of travel listed on the Pass, then we have a standard 15% cancellation/alteration fee in addition to an administrative charge per ticket, in all cases. Additional fees may apply. Cancellations and alterations can only be made when we receive the pass/ticket prior to the first date of travel. Duplicate or replacement passes/tickets cannot be issued under any conditions.

Additional terms and conditions may apply.